Chase Review
Trusted by 5M+ businesses of all types & sizesAccept payments anytime, anywhere
Fast, next-day funding with no additional cost
Fair & transparent pricing with no hidden fees
Industry-leading security systems
Pros & Cons
- Same-day funding
- Ideal for large and high-risk businesses
- No monthly fee/flat rate pricing
- Specialized merchant services
- May not be ideal for businesses outside the U.S.
- Not much pricing information available for the public
Plans & Pricing
Chase may be a popular merchant service provider, but they do not offer their services according to the common monthly-paid plans. Therefore, what you get to pay to use this payment solution will depend on your line of business and the payment method you opt for. Nevertheless, the solutions payment methods are outlined in the table below:
In-Person Credit Card Processing
At the rate of 2.6% + $0.10, Chase allows business owners to receive payments via credit cards. This rate applies only when your customers are physically available to present their cards to be swiped, tapped, or dipped on the Chase terminal.
Keyed-In Transactions
If your customers’ cards are unavailable in your physical store, you can still receive their payments on Chase by keying in their card details. This service costs 3.5% + $0.10 and ensures the security of the keyed-in financial information.
Online Payments
For business owners with an online store or ecommerce platform, Chase charges a competitive rate of 2.9% + $0.25 for each payment processed on their platform. However, the monthly rate you pay to use Chase’s ecommerce platform will depend on the ecommerce plan you opt for.
Other Transactions
In addition to the fees you pay for processing your business payments with Chase, there are other transactions you will need to pay for before you receive access to them. These transactions include using Chase payment processing hardware and the subscription for third-party services.
Contactless card reader | $49.95 |
Countertop terminal | $299 |
Smart terminal | $399 |
Standard ecommerce plan | $29.95/month |
Plus ecommerce plan | $79.95/month |
Pro ecommerce plan | $299.95/month |
Overview
Chase Payment Solution is a payment processing platform under the financial giant JPMorgan Chase. It was previously known as Chase Merchant Service and currently serves more than 50% of merchants in the United States. Chase currently processes an annual volume of more than $1 trillion and is trusted by thousands of businesses across the globe. This web-based platform does not require users to download or install bulk files before use. However, its most fascinating feature is that it acts as an acquiring bank and processes transactions directly. As such, it can simultaneously cater to small, medium, and large-scale/high-risk businesses. In addition, it also offers specialized services to retail business owners, restaurant owners, healthcare, and professional service providers.
Features and Functionality
Virtual terminal
Chase offers an efficient virtual terminal for payment processing for business owners who would rather not do business with bulky hardware. With a computer and internet access, you can receive payment from your customers, set up recurring bills, simplify your business’s checkout process, and securely manage your customers’ information.
Chase also provides a payment gateway, in sync with Authorize.net, to help you receive card payments from your online front.
Credit Card Processing
Chase offers its users credit card processing via its Chase QuickAccept platform. You can receive credit card payments via the Chase Smart or Countertop terminals, the Chase Mobile App, or the contactless card reader. The rate you pay for using this service will then depend on your customers’ preferred method of payment as well as your deal with the company.
Mobile Payment Processing
You can also receive mobile payments via the Chase Mobile Checkout. Your customers can decide their payment method, and you receive your funds the next day.
Ecommerce
Chase offers ecommerce services by integrating with BigCommerce. This feature allows business owners to design and create their online stores from customizable templates. It also includes inventory management features, fraud alerts, and DDoS protection. Users can also access apps and tools that allow them to scale and sell their products on high-traffic platforms like Amazon.
Customer Insight and reporting
Chase helps you stay abreast of your sales and your customers’ shopping preferences via its customer insight and reporting feature. Real-time data, figures, and a sneak peek into how customers interact with your competitors are the various perks of this tool.
In addition, you also receive a timely analytic report of your business (at no additional cost) to help you make profitable business decisions.
Restaurant Services
Chase integrates with TouchBistro, a restaurant management platform, to provide top-notch management and payment processing services to restaurant owners.
Via this integration, the Chase restaurant service gives users access to menu management, table management, tableside and online ordering, and kitchen and customer-facing displays. This integration also helps restaurant owners manage their staff and ingredient inventory to increase profit and deliver premium services to customers.
Healthcare Services
The Chase Healthcare solution makes healthcare payment effortless for patients and healthcare professionals. It integrates with health employee records and management systems and InstaMed to ensure that staff members are competent and patients can pay easily using a HIPAA-compliant process.
Automated payments and patient billing are also integral features of the Chase Healthcare Solution.
Professional Services
Chase provides specialized services to professionals in various sectors like building, consulting, marketing, and project management. This solution allows you to keep track of your bills and invoices, manage your vendors and clients, and stay ahead of the happenings in your projects or contracts.
To make this service seamless, Chase integrates with other professional services tools like FreshBooks and Buildretrend to eliminate manual processes so that professionals can focus on delivering premium services to their clients.
Hardware Requirements
Chase does not indicate any permission that allows users to access their services using third-party hardware. However, each component of the Chase hardware is secure and comes with fraud protection. They also have user warranties that will be disclosed upon purchase.
Contactless Mobile Card Reader
The Chase contactless mobile card reader costs $49.95 and allows you to receive payment on the go. It works with your mobile phone via Bluetooth to help you receive payments from your customers via credit cards or mobile wallet payments.
Smart Terminal
At $299, you can purchase this card processing terminal from Chase. It is portable, Wi-Fi and wireless networks enabled, and allows you to create your product catalog for an improved checkout experience.
Countertop Terminal
The Chase countertop terminal is a high-speed device you can use to accept payments via cards and mobile wallets. It features a built-in printer, a long-lasting battery, and Ethernet/Wi-Fi connectivity.
Integrations & Add-ons
Chase Payment Processing integrates with other business solutions to ensure users can access all their business tools from one place. It integrates seamlessly with the TouchBistro restaurant management platform to provide premium restaurant payment processing to users.
It also works with InstaMed to help business owners in the healthcare sector access HIPAA-compliant services. Furthermore, Chase works with BigCommerce to provide ecommerce solutions to business owners. It syncs with FreshBooks Accounting software to ensure that professional service providers always have their numbers in order. And it also works with the Buildertrend construction project management platform to help professional contractors and builders stay abreast of their project operations.
Ease of Use
Chase payment processing is a cloud-based platform that processes payments from customers on behalf of businesses. This platform also acts as an acquiring bank and processes payment directly without needing an intermediary. As a result, this platform does not come with the hassle of waiting for days before receiving deposits of business transaction values.
However, Chase isn’t the easiest to use compared to other merchant service providers. This is because you cannot open and activate your merchant account in minutes, as is obtainable with most other service providers. Instead, you will need to reach out to Chase customer support to get a quote for your business. You may also negotiate your payment plan according to your business’s risk value and transaction volume.
Although the Chase user interface is intuitive, the software only works on certified hardware. And you need to purchase your Chase hardware of choice from an accredited Chase distributor or agent.
The Chase Mobile Payment processor also allows users to process payments without hurling bulky hardware around. Hence, the software sure passes for convenient alternatives for businesses adopting a seamless payment process.
Final Word
Undoubtedly, Chase is different from a host of other payment processing platforms. That it doubles as an acquiring bank and a payment processor makes it an ideal software for businesses keen on the speed and efficiencies of their payment transactions. This solution’s multiple functions also mean that business owners will enjoy some degree of convenience in accessing their funds.
Chase also works for all business sizes but is more advantageous to businesses with a high transaction volume. This is because service rates can be negotiated before the onboarding process, and transaction charges can be significantly reduced.
However, the platform (via its website) isn’t very transparent about deal-breakers like early termination fees, long-term contracts, and the cost of using the services of their experts. It also doesn’t have a free trial or demo. So, you can only know what you are up against when you’ve reached out to their support agent or begun to use their services.
You may not find Chase the best payment processor if you want your account up and running in a matter of hours. It can take up to 5 working days (2 weeks for Canada and Europe) to set up and activate a Chase merchant account.
However, a call to Chase customer support should convince you whether this solution is right for your business or not.