Leaders Review

flag Only $0.15 batch fee
  • 24/7/365 tech support

  • Accepts high-risk merchants

  • Sells several Clover PoS systems

  • Pricing may be negotiable

Pros & Cons

  • Accepts high-risk merchants
  • Serves a variety of industries
  • Sells several Clover PoS systems
  • Pricing may be negotiable
  • Unclear pricing
  • Many online complaints
  • $250-$350 early termination fee

Plans & Pricing

Leaders Merchant Services is unfortunately not transparent about its pricing. According to our research, part of the reason for this is because it uses independent agents to sell its service, and these agents can set their fees. That means that pricing may be negotiable.

Based on our research, however, Leaders appears to take 1%-4.99% in fees for swiped or keyed charges. Virtual terminal charges incur a 2.9%+$0.30/transaction fee.

Leaders Merchant Services does require you to sign a three-year contract with them. Canceling early incurs an early cancellation fee of $250-$350.

There are other fees to be aware of.

  • PCI Compliance fee: $129/year
  • PCI non-compliance fee: $40/month
  • Payment gateway fee: $25
  • Statement/customer service fee: $10
  • Monthly minimum fee: $25
  • Monthly service fee: $7.95
  • Chargeback fee: $35
  • Batch fee: $0.15

Many of those numbers are approximations based on our research, though. Leaders doesn’t provide many dollar figures on its website. As such, it’s a bit difficult to compare pricing to competitors.

Pricing
Customized quote

Overview

The merchant services industry sees a lot of companies merging with or acquiring other companies. One of these acquirers is iPayment, a large merchant account provider known for acquiring Payment Depot in 2021. Five years later, in 2017, iPayment bought up another merchant services provider (that was acting as an independent sales organization for iPayment) called Leaders Merchant Services. Leaders Merchant Services was founded in 2000 and headquartered in Camarillo, California. It’s helped over 100,000 businesses over its lifetime. It operates on a contract basis, making it cost-effective for higher-volume firms.

Should you move over to Leaders? Read our review to learn more about this merchant services provider.

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Rating

  • "Price"
    8 /10
  • "Features"
    8 /10
  • "Ease of USe"
    9 /10
  • "Help and Support"
    9 /10

Features and Functionality

Contactless Payment

Contactless payment makes paying for things as easy as tapping your device against a terminal — and for some methods, merely holding it near the terminal will do the trick. Also, during the pandemic, paying with as little contact as possible has become ever more important. Fortunately, Leaders supports contactless payment from Apple Pay, Google Pay, and Samsung Pay. Additionally, Leaders sells NFC (Near-Field Communications) terminals so you can accept contact-free payments.

CartManager Shopping Cart

Since Leaders is a merchant services provider, it only makes sense that they would provide helpful tools for e-commerce businesses. In particular, the CartManager Shopping Cart gives e-commerce stores the ability to customize order forms and checkout pages. Plus, you can add custom headers and footers.

CartManager is compatible with eBay and offers other benefits, like:

  • Real-time shipping calculations
  • Sales tax calculations
  • Custom languages
  • Multiple payment methods

And more.

 

Business Funding/Financing

Sometimes, businesses find themselves short of cash, yet they’re making a substantial number of sales. Companies that use Leaders as their payment processor can leverage these sales to get either a business cash advance of $5,000-$500,000 or a business loan of up to $1 million. Leaders evaluates your current and predicted future sales to determine your funding amount.

Hardware Requirements

Leaders sells a ton of merchant-related hardware. For example, it offers several Clover PoS systems. There are also multiple types of terminals and other equipment you can consider adding to your business, from credit card terminals to a check reading machine and more. When you sign up with Leaders, they give you a mobile card reader and free processing software as part of your contract.

Integrations & Add-ons

As mentioned, Leaders Merchant Services offers plenty of hardware you can buy to use in your business. However, the company also states that you can almost always transfer over hardware from another processor, as long as it’s PCI-compliant and the processor hasn’t locked the hardware. Leaders’ tech/installation team will reprogram the device to work correctly.

Aside from that, Leaders offers integration with Quickbooks through Instant Accept, a company that lets payment processors integrate with the popular accounting software. Instant Accept enables you to accept payments on a device that doesn’t have Quickbooks, then sync up all your transactions later for easier accounting.

Ease of Use

Many of the hardware products sold by Leaders Merchant Services are renowned for their ease of use.

Customer Support

Leaders stands out among the crowd by offering 24/7 tech support. That said, some merchants writing their own reviews online claim that tech support can be hard to get ahold of at times. Additionally, there are some self-help resources, such as a glossary of terms located on Leaders’ Resources page.

  • 24/7 Help & Support
    Leaders offers 24/7 tech support.
  • Phone Support
    Tech support is available 24/7. Some have said, however, that support isn’t always easy to get ahold of.
  • Email
    Fill out the form on Leaders’ contact page to send them an email, and they’ll get back to you as soon as possible.
  • FAQ
    Leaders has a long list of FAQs on its FAQ page.
  • Blog
    Leaders doesn’t appear to have a blog, but it offers a few resources on its Resources page.

Final Word

Leaders Merchant Services does the job, but it isn’t the best. That’s not necessarily because the service itself is poor — it might be pretty good. The fact is that Leaders seems a bit stubborn to be transparent with information regarding pricing and features. Its website is a bit confusing. Plus, you are locked into a three-year contract once you sign up with Leaders.

Overall, Leaders can work, but there are plenty of merchant service providers out there that are more transparent with all this information, and they’re competitively priced as well.

Disclosure
This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website. These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
Andrew Omalley>
Andrew Omalley
author

Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics & Finance at university and he has professional qualifications relating to financial advice.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

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