Square Review

flag Simple Price Structures
  • Many payment options available

  • PCI compliance for data security

  • Large selection of hardware & software available

  • Supports in store, phone & ecommerce sales

Pros & Cons

  • Accessible to everyone
  • Simple, transparent pricing model
  • No monthly charge or fees
  • No 24/7 Customer Service
  • Long Customer Service Response Time
  • Fee for Immediate Deposit

Plans & Pricing

Square Payments does not have a monthly fee or unique plans for Credit Card processing functionalities. Their fees are as follows:

2.6% + $0.10 for every swipe, dip or tap transaction

2.9% + $0.30 for online or invoiced payments

3.5% + $0.15 for manually entered or card on file payment

Square’s application can be downloaded free of charge and can be used on smartphones and tablets. It’s important to point out that Square does not have any of the regular fees which most other credit card processing companies charge. These include: application fees, set up fees, monthly or annual subscription fees, gateway fees, early termination fees, chargeback fees & PCI compliance fees.

Square also does custom pricing, but only for businesses with over $250,000 in annual transactions. There might be other criteria as well, such as average ticket size.  Square’s sales department will have more information on what’s available.

Swipe,Dip or Tap
2.6% + $0.10
Online or Invoice
2.9% + $0.30
Manual
3.5% + $0.15
Custom Pricing

Overview

Square is a giant in the merchant services provider industry. Founded in California in 2009, Square disrupted traditional credit card processing by removing the complexities and obstacles which many businesses face. Merchants need only get online and register and will quickly be able to accept credit cards for a transparent and flat fee. There are no contracts, monthly fees, software fees, chargeback fees and many of the pitfalls which are standard with many credit card processing providers. The model seems to be a success as the company has expanded its operations to several countries overseas and reportedly has over two million clients.

Rating

  • "Price"
    9 /10
  • "Features"
    10 /10
  • "Ease of USe"
    10 /10
  • "Help and Support"
    7 /10

Features and Functionality

Point of Sale Application

Square’s free Point of Sale application isn’t just designed to accept credit cards. It has an array of other functions which can help carry out additional transactions such as issues refunds, set taxes, print or send receipts, create and manage customer profiles, inventory management and much more.

Square Business Debt Card

Square offers a free debt card which is connected to your Square balance. That balance, which comes directly from your sales, can be used immediately any place where MasterCard debit cards are accepted including stores, online and ATM’s for cash withdrawal.

Integrates with other Square Solutions

Payments is only one of many offerings by Square. There are many advanced features such as employee and contractor payroll management, loyalty programs which are available for additional costs.

Hardware Requirements

It seems that Square POS and terminals will run on almost all Apple devices running on the latest iOS version. As far as Android devices are concerned, Square might be spotty especially on older devices. They must run at least on Android 5. Fortunately, Square provides a handy compatibility tool on their site if there so you can drill down to specifics.

Square Payments Processing has an array of readers and terminals for sale/lease. Clients get a free magstripe reader which they can connect to a smartphone or tablet.  From that point on, all other options come will cost some money but the prices are competitive. You can choose from readers for chips and contactless, terminals, registers and more.

Integrations & Add-ons

Square goes way beyond the basic credit card processing system. It is an entire system, which comes free to the client, plus a huge array of optional add-ons and potential integration. As part of the basic POS you get a dashboard, online store, customer directory, Square transfers, reports and analytics, e-gift options and a Square Card (ordered separately).

Square also has added suites of functionalities which incur a monthly fee. These include such options as Square for Retail which offers expanded reports, employee & vendor management, barcode scanning and printing and much more. The Square Appointments app allows for client scheduling of events, inventory management, invoices and more. Both of these suites come with a 30 day free trial.

Square offers a very long list of integrations, including accounting and billing software but also industry specific software. Whatever you bring to the table, chances are POS will probably be able to work with it.

Ease of Use

The basic use of Square POS couldn’t be simpler. You simple download the application to your smartphone or tablet then go through the set up stages which are very straightforward and instinctive. From that point, connect the free magstripe reader via the headphone jack and you’re ready to go. You can always type in a credit card number, of course.

Square offers a slew of different types of terminals, each designed for a different type of in-person payment scenarios, each with their own level of complexity but all are user friendly and intuitive, requiring only the most basic of run-through training .

Customer Support

Square Payments does not provide contact information to its customer support until you sign up. Upon doing so, you get a customer code which allows you to reach an agent. They do have an extensive FAQ section on their site which provides a great deal of information, especially when starting up.

Final Word

Square Payments is more than just a credit card processing application. It is part of a larger infrastructure which can prove invaluable for your business.  and it is provided free of charge to clients. Square makes it money from transaction fees which aren’t the lowest in the industry but the difference is in the approach. No approval process. No fees. A slew of features and add-ons. High level data security & compliance. All these and more are provided free of charge.

They might not be for everyone. High risk industries might not be able to deal with some of the transaction restrictions, such as number and amount limits. High volume merchants might find a better deal elsewhere, but many small businesses will certainly find the Square package a very attractive one and worth looking in to.

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Andrew Omalley>
Andrew Omalley
author

Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics & Finance at university and he has professional qualifications relating to financial advice.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.

User Reviews

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Overall square Rating

star star star star star
1
(2 Reviews )
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i
star star star star star

withholding my money

This service worked fine for me for about one and a half years.On june 4th this year they withheld my payment for $86 and sent me a message that the square team is reviewing my account and also sent me a questionaire about my bussiness.They also wrote to me that i can continue charging my clients through their service.I asked them if there was any dispute from a client and they answered none.On july 20th i charged my client $170 for wheelchair transportation services which is what i do.Again they withheld the money without any explanation.I applied for their debit card which they sent to me but it does not function at any atm that i have tried.I have written many emails to them with no response from"the squre team" or anybody.I googled their customer service number and tried it severally but no answer.They are still holding my $256 all this time without explanation,I have stopped using their services until the issues are resolved..I have not experienced this kind of unethical,unproffesional and outright mediocre service before from a financial institution.I would give i star just because 0 is not available.

A
star star star star star

Businesses BEWARE!

Beware small businesses! If you make a complaint at Square, The rep has the power to completely make you account un-active and therefore there is no one to contact and re-activate your account, no one responds to your emails, if you write anything negative on their blogs, they will block you from posting. They require you have a customer code to even try to contact them and if they block you, you CAN'T get a customer code. The only allow phone calls from NEW customers and won't accept calls from existing clients. I have been waiting for almost 4 months to get my money out of the account and since it's "suspended" because i made the sales rep mad when I complained, they have basically locked up my money and stole it... and won't transfer it. I would definitely NOT go with Square..... they have ZERO customer service and the business practice is HIGHLY unethical and theft.

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