Pinpoint Payments
Written by
Steven Harrods
About the brand
Pinpoint Payments is a distinguished merchant service provider with over a decade of experience in payment options for small businesses. With a track record as a five-time Inc. 5000 company, this trusted leader in the world of payment processing has earned a reputation for delivering reliable and secure merchant services. From conventional retail stores to E-commerce, they have options for every business type, including those labeled as high-risk. They specialize in credit ca...rd processing for small businesses, offering a variety of tools such as credit card readers, payment gateways, and credit card scanners. Additionally, they have a 4.8 rating on Trustpilot, reflecting strong customer satisfaction. If you’re on the rocks about choosing a merchant service provider, Pinpoint Payments stands out as an attractive choice due to its flexible solutions and 24/7 support, making it just what you might need to grow your business.
8.5
Price
9.0
Ease of use
9.0
Features
9.0
Service
8.9
Overall
Our Verdict
Pinpoint Payments delivers significant business value to small and medium-sized businesses by offering a flexible suite of merchant services for small businesses.
Their credit card processing solutions, including credit card readers, payment gateways, and credit card scanners, streamline payment acceptance for both in-store and online merchants. By supporting multiple payment options, including high-risk businesses, they ensure that small businesses have the tools to grow and scale with ease.
With a 4.8 Trustpilot rating and 24/7 support, this merchant service provider has proven its commitment to customer satisfaction, offering transparent pricing, scalable merchant accounts, and seamless integration with existing systems.
If you’re looking for a partner to help streamline your operations and expand your reach, Pinpoint Payments is a great choice.
Pros
- Reduces credit card processing fees with dual pricing
- Quick and easy 98% approval rate
- Advanced terminals and integrated POS systems
- Great for retail, E-commerce, and high-risk merchants
- 24/7 customer support
Cons
- Lack of transparency in pricing structure
- Limited FAQ section
- No live chat
Plans & Pricing
Pinpoint Payments offers a risk-free trial, as well as flexible and competitive pricing options, designed to cater to the needs of both traditional and high-risk merchants. While specific rates may vary depending on your business type and risk level, they are known for their low processing rates.
The company provides merchant services for small businesses that aim to help you minimize or even eliminate credit card processing fees through programs like their dual pricing model. According to their website, there are no hidden fees.
For small businesses looking for alternatives to credit card processing, Pinpoint also offers ACH and eCheck solutions, providing faster settlements and added convenience without the limitations of credit cards.
Additionally, there is a quick approval process, making it easy for you to get started. Plus, their dual pricing program allows you to pass processing fees on to customers who use cards, potentially saving you up to 99% on merchant fees.
To learn more about how they can fit your specific business needs, reach out to one of their merchant specialists for a customized pricing plan.
Here’s a quick overview of what they offer:
High Risk
Pinpoint Payments provides secure and reliable payment processing for high-risk industries like E-commerce, medical, vape, and travel. With a proven track record of helping businesses secure merchant accounts, they offer competitive, transparent pricing and effective chargeback management. Their scalable solutions, including ACH and eCheck options, accommodate business growth, with no minimum volume, processing history, or credit check required.
Retail/Swipe
For retail businesses, this payment processing system offers quick approval, allowing you to start accepting credit cards without delay. Flexible options include secure countertops, mobile, and contactless setups, with low processing rates and features like inventory management to streamline operations.
E-commerce
This system provides industry-leading fraud prevention and real-time chargeback management to protect your E-commerce business. Advanced reporting tools help monitor performance, while seamless integration with shopping carts helps ensure a smooth customer experience.
In-depth review
Features and Functionality
Global Payment Processing
Pinpoint Payments supports businesses with global payment processing solutions, offering payment options for small businesses and merchant services that enable them to expand beyond local markets.
Wireless Programs
For small businesses on the move, wireless payment processing offers flexibility and security. Whether you’re a small business, consultant, contractor, or delivery service, wireless terminals provide the same ease and security as traditional systems. These terminals support credit and debit card acceptance and are ideal for industries that require on-the-spot payments.
Key features include:
- Secure, portable technology
- Low swipe rates and next-day funding
- Mobile device card-swiper and printer add-on options
- Comprehensive fraud protection and expert support
These solutions are designed to keep your business running smoothly, no matter where you are.
Invoices
You can send branded invoices to customers, which are easily generated and automatically converted to PDFs that are attached and sent to your customer’s address.
Chargeback Management
This feature offers a comprehensive system to help you manage disputes and prevent revenue loss:
- Pre-chargeback alerts: Alerts to stop chargebacks before they impact your merchant account.
- 3D secure: Protects your business from friendly fraud.
- Chargeback representment: Tracks and recovers lost revenue from disputes.
- Advanced analytics: Provides detailed reporting on chargeback activity.
- Verify pre-dispute resolutions: Automatically resolves pre-dispute cases using customized seller tools.
These tools are designed to keep your business running smoothly by minimizing the impact of chargebacks.
Dual Pricing Program
This program helps you manage the rising cost of credit card processing by shifting the cost to the customer:
- Cost transparency: The card processing fee is shown as a separate line item on the receipt.
- Customer choice: Customers can opt to pay by card or get a discount by paying in cash.
- Save on fees: By using dual pricing, businesses can save significant amounts annually on processing fees.
This flexibility can help you save on credit card fees while maintaining transparency with your customers.
Merchant Cost Consulting
Pinpoint Payments provides consulting to help you reduce processing costs:
- Comprehensive statement analysis: Reviews merchant statements to uncover hidden fees and identify areas for potential savings.
- Personalized strategies: Tailored cost-saving strategies without the need to switch providers.
- Ongoing support: Continuous monitoring of merchant statements to ensure that negotiated rates are maintained.
If you’re fully informed about costs, you can focus on maximizing profit.
Virtual Gateway
For businesses needing flexibility with card-not-present transactions, they offer a virtual gateway:
- Card-not-present transactions: Accept payments via phone or mail without a website or terminal.
- QuickBooks integration: Connects with QuickBooks for seamless invoicing and payment management.
- PCI-compliant vault: Securely stores customer payment information for repeat transactions.
With this solution, you can operate more efficiently by simplifying invoicing and payment processes.
Mobile Services
Pinpoint Payments offers mobile payment solutions for businesses on the go:
- Point-to-point encryption: Ensures secure transactions.
- Recurring billing and batch processing: Simplifies payment collection.
- Electronic invoicing: Allows for easy tracking and management of payments.
- QuickBooks plug-in: Streamlines financial management.
These mobile services provide secure, flexible options for small businesses that need to process payments outside traditional retail settings.
High Risk
This merchant service provider specializes in providing payment processing solutions for small businesses in high-risk industries like E-commerce, medical, vape and tobacco, and travel. They understand the specific challenges faced by these industries and offer services that are designed to be reliable, secure, and scalable to meet your needs.
Here’s why Pinpoint Payments could be a good option for you:
- Proven approval rates: They have a strong track record of helping high-risk businesses obtain merchant accounts, even in industries that face stricter regulations.
- Competitive rates: Their processing rates are designed to be competitive.
- Multiple banking partners: With connections to a variety of banks, they can offer solutions to businesses with unique payment processing needs.
- Chargeback management: In addition to getting you approved, you receive tools to help manage chargebacks, helping maintain the longevity of your merchant account.
Pinpoint also offers alternative payment methods, including ACH and eCheck solutions, which allow for faster settlements and avoid some of the limitations of credit card processing.
Key features for high-risk businesses include:
- No minimum volume to enroll
- No processing history required
- No credit check needed
This service aims to provide more than just payment processing—they focus on supporting high-risk businesses in a way that helps them grow while navigating the unique challenges of their industries.
Retail/Swipe
They offer straightforward payment processing solutions for retail businesses, whether you’re a small shop, a café, or an established retailer. Their quick and easy approval process means you can start accepting all major credit cards, without the hassle of a complicated setup.
Here are some features of the retail/swipe option:
- Quick setup: You can get approved and start accepting credit cards with minimal delay.
- Flexible POS options: There are multiple Point-of-Sale systems and terminal options available, whether you need countertop setups, mobile solutions, or contactless payments.
- Modern technology: Contactless and secure payment options ensure safe transactions, keeping both you and your customers protected.
The system also offers:
- Low processing rates: Affordable rates make credit card processing more accessible.
- Streamlined operations: Features like inventory management and simplified day-to-day processes can help optimize your business operations.
- Durable, secure terminals: Retail and mobile terminals are built to handle the demands of a busy environment while keeping transactions secure.
These features aim to support retail businesses of all sizes, offering reliable solutions that can grow alongside your needs.
E-commerce
Pinpoint Payments offer a few key features that are suitable for small businesses:
- Industry-leading fraud prevention: Fraud protection measures are in place to safeguard your business and customer data.
- Real-time chargeback management: Proactive chargeback management helps prevent disruptions that could impact your revenue.
- Advanced reporting and analytics: Access detailed reporting and analytics tools to monitor sales and performance with ease.
- Seamless integration: The payment gateway integrates smoothly with hundreds of shopping carts via API or plug-ins, reducing friction and improving the customer experience.
They have over a decade of experience in fraud prevention and chargeback management, so suffice to say this service can help protect your business.
Hardware Requirements
The hardware requirements for payment processing include a variety of credit card readers and credit card scanners that support both in-store and mobile payments. These devices often feature contactless payment capabilities and point-to-point encryption for security. Whether you use countertop terminals or mobile solutions, the hardware integrates smoothly with payment gateways, making credit card processing simple and secure. You can choose hardware options that align with your needs, supporting both merchant accounts and online merchant services for seamless payment acceptance.
Pinpoint Payment’s POS solutions include:
Clover Mini
The Clover Mini is a compact yet powerful Point-of-Sale (POS) system, offering flexibility for small and large businesses alike. It supports multiple payment methods, including swipe, dip, tap, and cash, and is designed to be elegant, economical, and user-friendly. This all-in-one solution helps streamline payment processing and day-to-day business tasks, from payroll to inventory.
Clover Flex
Great for mobility, the Clover Flex allows businesses to process payments on the go. This handheld device supports all major card types, Apple Pay, contactless technology, and doubles as a full POS with a built-in printer. Its compact design is ideal for in-store or remote transactions, with easy setup and fast processing.
Clover Station
For businesses needing a full suite of tools, the Clover Station offers a complete POS system with a cash drawer, receipt printer, and 14” HD display. This system features end-to-end encryption and built-in customer loyalty options, providing a secure and powerful solution for large-scale operations.
Clover Go
The Clover Go is a portable card reader, perfect for quick payments. It turns any smartphone or tablet into a secure payment terminal, accepting contactless, chip, and swipe payments. It syncs directly to the Clover dashboard, offering full reporting and encrypted transactions, making it a versatile option for businesses on the move.
Integrations & Add-ons
Shopping Cart Integration
Pinpoint Payments integrates seamlessly with hundreds of E-commerce shopping carts via APIs or plug-ins, allowing businesses to accept payments quickly and efficiently online. This helps improve customer experience and reduces friction during the checkout process.
QuickBooks Integration
You can connect your payment processing directly to QuickBooks for invoicing and accounting management. This integration automates many back-office tasks, streamlining operations.
Virtual Gateway
The virtual gateway provides flexibility for businesses without a website or terminal, enabling card-not-present transactions. This feature is ideal if you process payments over the phone or by mail.
Secure Data Storage
They offer a PCI-compliant credit card vault, which allows secure storage of customer payment details and simplifies future transactions.
Recurring Billing and Batch Processing
Pinpoint Payments supports recurring billing and batch processing, which is ideal if you have ongoing payment needs or multiple transactions at once.
Advanced Reporting and Analytics
You can access advanced reporting and analytics, which allow you to track payment performance, monitor chargebacks, and gain insights into transaction data.
Security Features
Pinpoint Payments uses point-to-point encryption to protect transactions, providing a secure environment for businesses and customers alike.
Ease of Use
Pinpoint Payments is designed to offer a user-friendly experience, making payment processing simple for businesses of all sizes. With an intuitive interface, you can easily manage transactions, track data, and access tools like reporting and analytics.
Their QuickBooks integration, virtual gateway, and seamless shopping cart integrations ensure that setup and usage are straightforward, without the need for extensive technical knowledge.
Additionally, the mobile options and wireless terminals allow for flexible payment acceptance on the go, making it accessible and efficient for users in various industries.
Their expert compliance team handles complex regulatory requirements, guiding your account through audits and inspections. You also receive 24/7 support and a dedicated account manager, which is helpful for small businesses that may need quick fixes when issues arise.
Customer Service
You can contact Pinpoint Payments by phone at their toll-free number (888.370.9596), via email at sales@pinpointpayments.com, or through their website by submitting a ticket.
A client support portal is available where you can easily submit a ticket and receive a timely response. Support hours are 9 a.m. to 6 p.m. EST, Monday through Thursday, and 9 a.m. to 5 p.m. EST on Fridays.
For emergencies, 24/7 support is provided to ensure that critical issues are addressed promptly, offering peace of mind and round-the-clock assistance when needed.
They offer a variety of resources like webinars, blogs, and technical support to enhance the user experience and help businesses maximize the benefits of their credit card processing solutions.
Phone Support
You can contact them by phone: 888.370.9596
Get in touch via email: sales@pinpointpayments.com
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Write a reviewSteven Harrods
We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
8.5
Price
9.0
Ease of use
9.0
Features
9.0
Service
8.9
Overall
Thank you!