Payment Cloud does not disclose any pricing plans or fees tiers on their website. This is likely because of the diverse range of clientele they service. This includes merchants who might have had their accounts restricted or even cancelled.  When the risk levels of a client are high, the prices and overall credit card processing plans will probably be more expensive or less favorable from the contract aspect. There are many variables including; fee rates, terms, length of contract etc. All of these will differ depending on several factors such as the type of merchant, their financial history and corresponding risk of the industry.

Payment Cloud is a California based credit card processing firm. The company, founded in 2016, has over 70 employees. While other firms shy away from high risk clients, Payment Cloud actively courts them and tries to customize a plan for each one. This can be a tricky proposition as they open themselves to businesses which often have more instances of fraud and chargebacks. Nonetheless, Payment Cloud prides itself on being able to get the overwhelming majority of approved and they will go the extra mile to make sure of that.

Dedicated Account Manager

High risk merchants often need a bit more guidance when it comes to credit card processing. First of all because of their businesses can be more prone to fraud and chargeback but also in the initial set up stage when some financial institutions might be wary of working with them. For this reason, Payment Cloud provides clients with a dedicated account manager who will become familiar with their circumstances and handle their specific needs instead of being bounced around between the various customer service professionals.

ACH Processing

ACH processing allows merchants to process echecks and direct debt payments from an ecommerce site. This service can prove crucial for higher risk merchants as they might run into limitations on their credit card processing authorizations.

Assistance with PCI Compliance

PCI compliancy is very important when dealing with credit card processing. Merchants have 90 days to complete this process once they open their account and Payment Cloud will help guide them to do so, free of charge.

Payment Cloud does not mention any specific hardware requirements. They are compatible or will provide clients with a choice from an extensive catalog of EMV compliant terminals, POS systems or mobile/wireless terminals. There is no information on their site how much they charge for these devices.

Payment Cloud is confident that they can deal with any integration needs a client may have. They have a long list of virtual terminals, accounting tools, CRMs & shopping carts they are compatible with integrate with. This includes:

Virtual Terminals – Authorize.net (which they recommend), Cybersource, NMI, USAPay, Braintree

Accounting Tools – Quickbooks, FreshBooks, Quicken

CRMs – Salesforce, Zoho, Hubspot

Shopping Carts – Opencart, 3D Cart, Shopify and many more

Payment Cloud will help merchants with the set up process which might be a lengthy one, especially if you’re high risk. This might require extra attention to credit history, type of business, previous financial statements etc.  Despite the potential obstacles, Payment Cloud claims to have a 98% acceptance rate.