Payment Cloud Review - 2024 - Top Merchant Services

Our Verdict

The credit card processing industry is a crowded field. Some providers look to differentiate themselves with low rates while others with better packages for high or low volume merchants. Payment Cloud’s expertise is dealing with high risk industries and businesses which might have trouble getting a merchant service provider elsewhere. This has its advantages and disadvantages. To start off with, it’s the primary reason that you will not find pricing or contract terms on their website.

They need to go the extra mile to analyze each potential client and match them with a financial institution under the right terms to build a win-win scenario. This does not mean that Payment Cloud doesn’t deal with low risk industries. Not at all. But without some hard data on their offerings it’s hard to compare them with others. The best bet it to call and get a quote but make sure that you understand the nuances of the pricing schedule, possible limitations and check for additional charges which you might incur.

Pros

Specializes in high risk industries and merchants
Provided free, expanded set up assistance
24/7 Customer service
Extensive selection of hardware available

Cons

No pricing for packages or hardware on the website
Lacking explanatory videos and social media interaction
Name of partners undisclosed on website

Plans & Pricing

Payment Cloud does not disclose any pricing plans or fees tiers on their website. This is likely because of the diverse range of clientele they service. This includes merchants who might have had their accounts restricted or even cancelled. When the risk levels of a client are high, the prices and overall credit card processing plans will probably be more expensive or less favorable from the contract aspect. There are many variables including; fee rates, terms, length of contract etc. All of these will differ depending on several factors such as the type of merchant, their financial history and corresponding risk of the industry.

Pricing

Custom

Customized quotes

In-depth review

Features and Functionality

Dedicated Account Manager

High risk merchants often need a bit more guidance when it comes to credit card processing. First of all because of their businesses can be more prone to fraud and chargeback but also in the initial set up stage when some financial institutions might be wary of working with them. For this reason, Payment Cloud provides clients with a dedicated account manager who will become familiar with their circumstances and handle their specific needs instead of being bounced around by various customer service professionals.

ACH Processing

ACH processing allows merchants to process echecks and direct debt payments from an ecommerce site. This service can prove crucial for higher risk merchants as they might run into limitations on their credit card processing authorizations.

Assistance with PCI Compliance

PCI compliance is very important when processing credit card payments. Merchants have 90 days to complete this process once they open their account, and Payment Cloud will help guide them in doing so free of charge.

Hardware Requirements

Payment Cloud does not mention any specific hardware requirements. They are compatible or will provide clients with a choice from an extensive catalog of EMV compliant terminals, POS systems or mobile/wireless terminals. There is no information on their site how much they charge for these devices.

Integrations & Add-ons

Payment Cloud is confident that they can deal with any integration needs a client may have. They have a long list of virtual terminals, accounting tools, CRMs & shopping carts they are compatible with integrate with. This includes:

Virtual Terminals – Authorize.net (which they recommend), Cybersource, NMI, USAPay, Braintree

Accounting Tools – Quickbooks, FreshBooks, Quicken

CRM – Salesforce, Zoho, Hubspot

Shopping Carts – Opencart, 3D Cart, Shopify and many more

Ease of Use

Payment Cloud will help merchants with the set up process which might be a lengthy one, especially if you’re high risk. This might require extra attention to credit history, type of business, previous financial statements etc. Despite the potential obstacles, Payment Cloud claims to have a 98% acceptance rate.

Customer Service

Payment Cloud has a responsive 24/7 customer support over via phone (toll free number). On their website they even shows the number of available representatives at any given time and the wait time.

Phone Support

Toll free number 24/7 available on website

Contact Payment Cloud via several emails displayed on their website

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Andrew Omalley

Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics & Finance at university and he has professional qualifications relating to financial advice.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.