Kibo Pay
Written by
Aneeca Younas
About the brand
Kibo Pay, a Chicago-based credit card processing company, enables small and medium-sized U.S. businesses to eliminate 100% of their credit card processing fees. This approach allows businesses to retain more of their revenue. Founded by business owners who understand the specific challenges small businesses face, Kibo Pay is designed to support and simplify payment processing for these businesses. Whether you’re running a cozy coffee shop, a bustling restaurant, or an e...-commerce site, this merchant service provider offers flexible, tailored payment solutions for a variety of industries. From in-store payments to mobile and online transactions, Kibo Pay makes it easy to accept all major credit and debit cards securely. As a bonus, they offer a free 3-month trial to help you experience their services risk-free. Rated Best in Card Processing Services three years in a row on Trustpilot with an impressive 4.9-star rating, Kibo Pay has built a reputation for excellence. If you’re looking for a smarter way to manage your payment processing while cutting costs, they might just be the solution your business needs.
9.5
Price
9.0
Ease of use
8.0
Features
9.5
Service
9.0
Overall
Our Verdict
Kibo Pay offers a comprehensive payment processing solution tailored to the unique needs of small and medium-sized businesses. With features like zero-cost credit card processing, dual pricing options, and customized POS systems, they help you increase your profit margins by reducing or eliminating unnecessary fees.
Their free, EMV-compliant terminals and seamless integration with popular POS systems and e-commerce platforms make it easy for you to manage both in-store and online transactions. They also stand out for their flexible working capital advances, allowing you to access quick funds based on future sales with no collateral required.
Next-day funding, extensive reporting tools, and PCI compliance provide you with the tools and security needed to succeed in today’s market. Plus, their award-winning, 24/7 customer support is always available to assist.
With a 4.9-star rating on Trustpilot and having been rated Best in Card Processing Services for three years in a row, Kibo Pay is a reliable and trusted partner for small business owners looking for a smarter, more efficient way to manage their payment processing. If you are thinking about this type of service, this merchant service provider is one of the best choices out there.
Pros
- Eliminate credit card processing fees for a low monthly cost
- Free equipment and simple setup
- Unlimited transactions and unlimited sales volume
- No term contracts
- Award-winning 24/7 support
Cons
- You need to contact a rep for a custom quote
- The website lacks a live chat feature
- Not enough info for POS pricing on site
Plans & Pricing
Kibo Pay offers a free, 3-month trial, so you can try them out before you commit.
For $29.99 per month, their service allows you to eliminate up to 100% of your credit card processing fees. They also offer tailored solutions with custom pricing, which is great if your business has specific needs.
According to their website, once you partner with them you receive unlimited transactions and sales volume, with no interchange fees, card brand fees (VISA/MC/AMEX), PCI fees, batch fees, technology fees, or statement fees. If you’re looking to increase profit margins by reducing processing costs, this is pretty ideal.
They also provide free equipment, including a terminal shipped to your business, with no term contracts or cancellation fees. There are customized POS solutions for a variety of industries, such as retail, restaurants, e-commerce, and beauty salons, and they work with popular systems like Clover, Revel, and NCR Silver Pro.
However, you need to contact a rep regarding the specific pricing for these POS solutions and plans that would cost over $29.99, as it is not clearly listed on their website.
You can review all the different options available below. Here is an overview:
Credit Card Processing
This service allows you to eliminate up to 100% of your credit card processing fees for a fixed monthly fee of $29.99. It’s suitable for a wide range of industries and works with major issuers like Mastercard, Visa, Discover, and American Express.
Dual Pricing CC Processing
The service is suitable if you want to charge differently depending on the payment method the client uses. It allows charging more when the customer uses a credit card. There’s no mandatory contract duration, and it includes a free, pre-programmed terminal, next-day funding, and access to a merchant portal with reporting tools.
Point of Sale Systems
Their POS systems offer a range of essential features, including the ability to manage inventory, track business performance, handle tipping, split payments, and collect customer data. You can also build customer loyalty programs and access data analytics for deeper business insights.
Kibo Pay works with industry-leading POS systems like Clover, Revel, and NCR Silver Pro, offering solutions that are adaptable to a variety of industries. To get a customized quote and find the right POS system for your business, you can contact their rep.
Working Capital
Kibo Pay offers cash advances based on future sales, with flexible payback terms and no collateral required. Even if your business doesn’t have the best credit, you can qualify. Payments are made as a fixed percentage of sales, and if sales decrease, the repayment rate is adjusted accordingly.
Reps are available to contact via their website.
In-depth review
Features and Functionality
Unlimited Transactions & Elimination of Fees
Kibo Pay offers unlimited transactions and sales volume without the burden of per-swipe fees. This can make a significant difference to your bottom line, especially for businesses with high transaction counts.
By eliminating typical credit card processing fees, such as interchange fees, card brand fees (Visa/MC/AMEX), PCI fees, batch fees, technology fees, and statement fees, they help you keep more of your hard-earned revenue.
Instead of worrying about various fees for every transaction, they ensure that $100 in sales equals $100 in your bank account, making it an ideal solution if you are looking to improve your business profit margins.
Industry-Specific Processing Solutions
There are tailored payment solutions available across a wide range of industries, making it a versatile choice if you have a small to medium-sized business.
Whether you operate in the restaurant, retail, beauty, bridal, auto repair, or even e-commerce sectors, they can accommodate your needs.
With specialized support for industries like gas stations, food trucks, B2B large transactions, convenience and grocery stores, dental and medical practices, and many more, this merchant service provider’s flexibility allows it to serve almost any business model.
You get to accept payments both in-store and online, as well as via mobile devices, from all major credit card providers, including Visa, Mastercard, American Express, and Discover. This versatility ensures that your business can cater to your customer’s preferred payment methods.
Dual Pricing Credit Card Processing
The dual-pricing credit card processing solution allows businesses to charge different prices for cash and credit card transactions. This feature is particularly valuable if you want to offset credit card processing fees by charging a slightly higher rate for card payments.
With dual pricing, you can pass along the credit card processing cost to the customer, effectively eliminating those fees for the business while providing the customer with a choice.
As part of the dual pricing package, Kibo Pay provides a free, pre-programmed terminal, which is ready to use out of the box. You can also benefit from next-day funding, merchant reporting tools, and the freedom of no-term contracts.
The merchant portal offers detailed reporting tools, making it easy for you to track performance and stay on top of transaction data. Kibo Pay’s award-winning 24/7 customer support seems to ensure that any issues are addressed quickly.
PCI Compliance & Fraud Protection
All of their credit card processing solutions comply with Payment Card Industry (PCI) data security standards, helping businesses reduce the risk of fraud and protect customer information.
With increasing concerns around data breaches and payment fraud, being PCI-compliant is essential for businesses that handle customer payment data.
Additionally, they offer EMV-compliant terminals at no cost to help businesses process payments securely. EMV (Europay, Mastercard, and Visa) technology reduces liability for fraudulent transactions by ensuring that chip-enabled cards are properly authenticated during transactions.
Businesses using Kibo Pay’s EMV-compliant devices are better protected against certain types of fraud, lowering their risk.
Traditional Credit Card Processing
If you prefer a more traditional approach, they also offer low-cost credit card processing with some of the lowest rates in the industry. This service includes next-day funding and no long-term contracts, allowing the flexibility to scale without being tied to rigid terms.
Point of Sale (POS) Systems
Kibo Pay’s Point of Sale (POS) systems are specially designed to enhance operational efficiency and increase profitability. They offer a range of features that are tailored to the specific needs of different industries, such as restaurants, quick-service outlets, retail, and more. With their distinguished POS systems, you can:
- Manage inventory: Keep track of stock levels in real-time and streamline reordering processes.
- Track business performance: Monitor sales, identify top-performing products, and optimize business strategies.
- Handle split payments and tipping: Offer customers flexible payment options, including splitting bills or leaving tips.
- Collect customer data: Build a database of customer preferences to improve personalized service and marketing efforts.
- Build loyalty programs: Implement rewards programs to encourage repeat business and improve customer retention.
- Data and analytics: Access detailed analytics to make informed decisions based on real-time data.
They work with popular POS systems such as Clover, Revel, and NCR Silver Pro, and can customize a solution that fits the unique requirements of your business. For example, restaurants may need features like order tracking and table management, while retail businesses might focus on inventory management and sales tracking.
Working Capital Advances
They also provide working capital advances based on future sales. This flexible funding solution offers businesses quick access to capital—sometimes as fast as 24 hours—with no collateral required. Even if your business has a poor credit history, can still potentially qualify for working capital through Kibo Pay.
Repayments are tied to the business’s sales, meaning if your sales decrease during a certain period, your payments decrease as well.
The advance is repaid through a fixed percentage of sales, ensuring that you don’t have to worry about meeting large, inflexible monthly payments during slower periods.
Industry-Leading Customer Support
One of Kibo Pay’s standout features is its award-winning customer support. With a 5-star rating on multiple platforms and 24/7 availability, they ensure that you receive the help you need whenever issues arise.
Their support team is available to assist with everything from technical issues with terminals to general inquiries about account management, ensuring smooth operations. They also have an impressive 4.9 star rating on Trustpilot.
Additional Features for Partners
Kibo Pay also offers opportunities for entrepreneurs and resellers to partner with the company. Partners can earn upfront bonuses and long-term residual income, making it an attractive option if you’re looking to build a business in the payments industry. They provide hands-on customer support, an easy paperless online application process, and a partner portal.
Hardware Requirements
Depending on your various business needs, they provide a variety of hardware options.
For example, they offer free, EMV-compliant terminals that come pre-programmed, making it simple for you to start accepting payments from all major credit cards, including Visa, Mastercard, American Express, and Discover. These terminals support both in-store and mobile payments, which can be helpful if you have diverse transaction environments.
If your business requires more advanced tools, their hardware integrates with popular POS systems like Clover, Revel, NCR Silver Pro, and Paradise, offering features like inventory management, split payments, and tipping. These systems are designed for industries like restaurants and retail, where managing multiple aspects of the business through one system can save time and improve efficiency.
Their hardware also supports next-day funding, meaning you can access your sales revenue quickly. With additional tools like a merchant portal for reporting and customer data tracking, managing day-to-day operations becomes much easier. Plus, since there are no long-term contracts or cancellation fees, you have the flexibility to adapt your hardware setup as your business grows.
Integrations & Add-ons
This merchant service integrates with popular POS systems like Clover, Revel, NCR Silver Pro, and Paradise, allowing you to manage payments, inventory, split payments, and tips all in one place. They also support e-commerce platforms like Shopify and WooCommerce, enabling secure online transactions.
Add-ons include working capital advances, offering quick access to funds based on future sales, and a merchant portal that provides reporting and analytics to track performance and customer data.
These integrations and tools make it easier for you to manage both in-store and online operations efficiently.
Ease of Use
Kibo Pay is designed with ease of use in mind, offering pre-programmed terminals that are ready to go out of the box and require minimal setup. Their user-friendly POS systems integrate smoothly with various industries, providing intuitive features like split payments, inventory management, and real-time reporting.
The merchant portal is straightforward, allowing you to track transactions and access reports easily. With 24/7 customer support available, any issues or questions can be resolved quickly, making this merchant service provider a great, hassle-free solution.
Customer Service
Kibo Pay support has incredibly positive feedback on the web. It’s clear that the staff is professional and dedicated to what they do. Even though the website lacks a live chat, blog, or FAQ section, you can find out everything you need when you get in touch with the polite agents. Here are the main ways to contact them:
- Phone: For general information, you can use +1-844-383-9001. If you are an existing user and need support, use the number +1-877-298-6524.
- Email: Existing customers can use support@kibopay.com and expect a fast answer. For general inquiries, use the email info@kibopay.com.
Phone Support
For general information regarding Kibo Pay, you can use +1-844-383-9001
You can reach out via email: info@kibopay.com / support@kibopay.com
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We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.
9.5
Price
9.0
Ease of use
8.0
Features
9.5
Service
9.0
Overall
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