Fivestars

Fivestars is, by inception, a marketing platform tied to merchant services. Therefore, apart from the standard merchant service features, you also get an opportunity to enjoy the unparalleled marketing features of Fivestars. With Fivestars, every swipe, dip or tap not only gives you cash but also gives you a chance to create more repeat customers.

You can access Fivestars from the merchant service portal on Fivestars’ website. The platform can also be accessed via mobile phones on both Android and iOS. A key limitation, however, is that Fivestars only supports brick-and-mortar businesses, and is not yet available for online sellers.

Next-Day Deposits

Unlike some of the competitors that offer delayed deposits, Fivestars offer next-day deposits. This is an incredibly important feature because even the slightest delay in cash inflows can increase your overdraft or interest cost over a longer period. In addition, Fivestars supports all major credit cards and mobile wallets.

Excellent Customer Support

A quick comparison of different merchant service providers reveals that the majority of them do not offer live chat support. This is exactly where Fivestars stands out. You can not just call its staff, but can also avail of live chat support, seven days a week. The support is not only available during office hours, but extended from 6:00 am to 11:00 pm.

EMV and PCI-Compliant

We completely understand that your and your customer’s security is of paramount importance. This is exactly where Fivestars outperforms your local payment partners. The services offered by Fivestars are based on EMV technology and are PCI compliant.

Build Customer Database

While this is not a typical feature to include under merchant services, we believe it is critically important for all businesses. When you are availing of the payment processing services of Fivestars, you are also building a database of customers. This means you can use Fivestars’ solutions for acquiring, notifying and educating your customers. You can, in fact, use it to transform your customer relationship experience.

The software is compatible with all major operating systems, including Windows and Mac. Once the software is installed, you can access it using Fivestars’ website. In addition, the business has also developed a mobile app, which means you can access it on both Android and iOS.

The range of integrations offered by Fivestars is somewhat limited. This is because Fivestars itself offers a wide range of services from customer acquisition to final retention. Some of the applications that can be integrated with Fivestars include Birdeye, Enplug and Altametrics. However, if you want to import the payment details with your accounting system, you may need to undergo some manual work or develop your own tools to streamline the process.

The processes and interface employed by Fivestars is user-friendly and do not require extensive training. You can find dozens of articles covering various processes and commonly asked questions. In addition, the support is available seven days a week, including live chat, where you can raise all questions and concerns.